At 915 Designs, we strive to provide high-quality products and excellent customer service. Our refund policy is designed to ensure that our customers are satisfied, while also protecting the integrity of our products and services.
Refunds are provided on an as-needed basis. If you believe you are eligible for a refund, please contact us within three days of receiving your order or service. Refunds may be considered under the following circumstances:
- Damaged or Defective Products: If your item is damaged or defective upon arrival, please notify us immediately with detailed photos of the damage, and we will assess the situation.
- Incorrect Orders: If you received the wrong product, we will arrange for a replacement or refund after verifying the mistake.
- Other Issues: For any other concerns, we will assess each situation on a case-by-case basis and offer a resolution that is fair.
How to Request a Refund:
- Contact us at designsnine15@gmail.com or 910.239.8670 with your order details.
- Provide a description of the issue and, if applicable, include photos.
- We will review your request and respond within [3-5] business days.
Please note that shipping fees are non-refundable, and certain items (e.g., custom or final sale items) may not be eligible for a refund.
Thank you for understanding. We are here to help and will do our best to resolve any issues to your satisfaction.
